We strive to make the purchasing process as simple as possible, ensuring quick communication with our customers, as well as prompt order processing and delivery in the shortest possible time. In our store, you can pay for your order in any convenient way for you. If you did not find a suitable method, contact us, and we will discuss possible options.
To reduce order processing time, make sure all data is filled in correctly.
We reserve the right to accept or cancel any order. In case of cancellation of the current order, your money will be immediately returned in full.
You can pay for the order in cash to the courier upon receipt of the order.
We accept payment cards such as Visa Inc and MasterCard WorldWide. After placing the order, you will be sent the payment details.
After placing an order and selecting PayPal as the payment method, you will be sent a link to the payment page. Follow these steps:
Payment by bank transfer is available for individuals and legal entities. After placing the order, our managers will send you the payment details.
The cost of the order and bank details will be indicated in the confirmation email. After receiving and confirming the payment, the order will be assembled and sent.
If you did not find a suitable payment method, contact us in any convenient way, and our managers will consult you on available and possible alternative payment methods.
Delivery of goods across Europe is free - the cost of delivery is included in the price of the goods.
We deliver products across Europe using Fedex.
The delivery time for orders across Europe is from 1 to 3 days from the moment of order confirmation. The exact delivery time of your order will be communicated by our manager after the order confirmation.
If you mistakenly received an item different from the one ordered, we will return the non-conforming item to our warehouse and deliver the item corresponding to your order without additional payment.
In the event of equipment malfunction* within 15 calendar days from the date of purchase and notification to Osodoso Gruppo, the company will take the following actions:
*Malfunction refers to any defect in the internal and external physical components of the equipment.
After 15 calendar days, Osodoso Gruppo offers to eliminate equipment defects using new spare parts in accordance with the warranty conditions set forth in the specific manufacturer's specifications. Contact our managers in any convenient way to clarify the warranty conditions, defect elimination terms, and delivery of goods.
The warranty for parts, components, and accessories subject to normal wear and tear under normal product use is 12 months from the invoice payment date.
These parts, components, and accessories include:
The following is excluded from the warranty conditions:
You can exercise your right to exchange or return within 15 calendar days from the date of the invoice payment. You should consider the following points:
You can exercise your right to exchange or return within 15 calendar days from the date of the invoice payment. You should consider the following points:
After receiving the return or exchange request, we will contact you to clarify the conditions.
Requests for exchange or return of goods are accepted only if the product packaging remains intact and the product retains its factory appearance.
You can arrange the return and exchange of goods of improper quality within 15 days after placing the order by contacting us in any convenient way for you.
After receiving the return or exchange request, we will contact you to clarify the conditions.
Requests for exchange or return of goods are accepted only if all serial numbers of the products and their components are retained, as well as the factory packaging and documents confirming the purchase in our store.